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Introduction
At Fortuna Play, we are dedicated to promoting responsible gaming. We provide various tools and resources to help you maintain a safe and enjoyable gaming experience.
Our Commitment
Fortuna Play is intended for players aged 21 and older. We enforce strict age verification processes to ensure that minors do not access our games.
Self-Exclusion
Self-Exclusion allows you to restrict access to your gaming account, resulting in the account being blocked and inaccessible. To request self-exclusion, please email our support team at [email protected] with your account details.
Eligible Games
The self-exclusion feature currently applies to all Fortuna Play games. As new games are introduced, they will also become eligible for self-exclusion.
Process
- Initiation: Email [email protected] with your account details and a request for self-exclusion.
- Verification: Our support team will verify your request and may ask for additional information if necessary.
- Completion: Once verified, you will receive confirmation, and your account will be blocked.
Duration and Reactivation
Self-exclusion is enforced for a minimum of one year from the completion date. After one year, you may request reactivation, which will be subject to a verification process.
Recognizing Problem Gambling
Warning signs include neglecting personal responsibilities, financial difficulties, and gaming-related anxiety. If you notice these signs, we encourage you to seek support.
Support and Resources
– Gamblers Anonymous
– National Council on Problem GamblingParental Controls
Parents can utilize parental control tools to prevent minors from accessing our games.
Contact Information
For any questions or support, please reach out to our Customer Support team at [email protected].
Data Retention
We retain specific data during the self-exclusion period in compliance with our Privacy Policy.
Additional Information
For further details on our terms and policies, please visit our Terms of Service and Privacy Policy.